1. Introduction
Welcome to Prime Carnis. These Terms and Conditions govern your use of our website, mobile application, and services. By accessing or purchasing from Prime Carnis, you agree to be bound by these terms.
2. Definitions
• “Company” refers to Prime Carnis
• “User/Customer” refers to any individual using our services
• “Products” refers to fresh meat, seafood, poultry, and related items sold by us
• “Platform” refers to our website, app, or any digital service
3. Eligibility
You must be at least 18 years old to place an order. By using our services, you confirm that the information provided is accurate and complete.
4. Product Information
• All products are fresh and perishable in nature
• We strive to ensure quality, hygiene, and accurate descriptions
• Slight variations in weight, size, and appearance may occur
5. Pricing and Payments
• Prices are listed in INR (₹) and may change without prior notice
• Payments can be made via UPI, debit/credit cards, net banking, or cash on delivery (if available)
• We reserve the right to cancel orders in case of pricing errors
6. Order Acceptance & Cancellation
• Orders are confirmed only after successful payment or confirmation
• Prime Carnis reserves the right to accept or reject any order
• Customers may cancel orders before dispatch only
• Once shipped, orders cannot be canceled due to the perishable nature
7. Delivery Policy
• Delivery timelines are indicative and may vary due to location or unforeseen issues
• Customers must provide accurate address and contact details
• If delivery fails due to incorrect details or unavailability, no refund may be issued
8. Return, Refund & Replacement Policy
Due to the perishable nature of products:
• Returns are generally not accepted
• Refunds or replacements are only applicable if:
- Product is spoiled, damaged, or incorrect
- Complaint is raised within 2–4 hours of delivery
• Proof (photo/video) may be required
9. Quality Assurance
We maintain strict hygiene and sourcing standards. However:
• Proper storage after delivery is the customer’s responsibility
• Prime Carnis is not liable for spoilage due to improper handling
10. User Responsibilities
Users agree not to:
• Provide false or misleading information
• Misuse the platform or services
• Engage in fraudulent transactions
11. Intellectual Property
All content, logos, branding, and materials on the platform are the property of Prime Carnis and cannot be used without permission.
12. Limitation of Liability
Prime Carnis shall not be liable for:
• Indirect or consequential damages
• Delays caused by external factors (traffic, weather, etc.)
• Loss due to misuse or improper storage of products
13. Privacy Policy
Customer data is handled securely and used only for:
• Order processing
• Communication
• Service improvement
We do not sell or misuse personal data.
14. Force Majeure
We are not responsible for delays or failure caused by events beyond our control, including:
• Natural disasters
• Government restrictions
• Supply chain disruptions
15. Governing Law
These Terms shall be governed by the laws of India, and disputes shall fall under the jurisdiction of local courts.
16. Amendments
Prime Carnis reserves the right to update these Terms at any time. Continued use of the platform implies acceptance of updated terms.
17. Contact Information
For any queries or complaints:
• Email: support@primecarnis.in
• Phone: +91-9990072818
By using Prime Carnis services, you agree to these Terms & Conditions.